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Client experience, Brand Strategy, Podcast Monique Johnson Client experience, Brand Strategy, Podcast Monique Johnson

The Follow-Up You’re Not Making (And Why It’s Costing You and Your Clients)

But lately I’ve been honest with myself about something: a proposal sent by email is just a document. It doesn’t answer questions. It doesn’t calm nerves. It doesn’t make anyone feel like they’re making the right decision.

And right now, people need to feel like they’re making the right decision.

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Client experience, Brand Strategy, Podcast Monique Johnson Client experience, Brand Strategy, Podcast Monique Johnson

Podcast Apprehension (What I Told Myself Before My First Episode—And Why Almost All of It Was Wrong)

I also had no idea what the practical commitment would look like. How often would we record? What would production involve? I filled in the blanks with the worst possible answers and convinced myself it would be relentless and overwhelming.

Here's what it actually was: a conversation.

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